1.1 Heating Cooling Melbourne website (herein called HCM) is trading under NCG Heating & Cooling Pty Ltd ABN 16 153 575 038.

1.2 Access to and placing orders on HCM website is provided to you subject to these terms and conditions.
1.3 By using this website and making a purchase, you agree to HCM Terms and Conditions.
1.4 HCM reserve the right to amend HCM Terms and Conditions from time to time. Your continued use of the HCM website will constitute acceptance that you are bound by HCM Terms and Conditions as amended.
1.5 HCM reserves the right to reject an order if, in its opinion, the order is unacceptable or when you have provided:
1.5.1  incorrect or incomplete name, address, phone number or email address.
1.5.2  incorrect payment details, including credit card details, and funds that are not approved or not been received.

2. Links to HCM website
2.1 You must not establish a link to the HCM website without HCM’s prior written approval.
2.2 To request approval, please email HCM at info@heatingcoolingmelbourne.com.au
2.3 HCM reserves the right to accept or reject your request at its ultimate discretion.

3. Warranties
3.1 All air conditioners sold by HCM have manufacturer’s warranty in accordance to the manufacturer’s warranty terms and conditions. Please refer to manufacturer’s website for warranty information.
3.2 Warranty will be voided by the manufacturer if the air conditioning units are not installed by a fully licensed and qualified trade’s person or not installed according to the manufacturer’s specifications. Under these circumstances any service repair costs will be the responsibility of you-the purchaser.
3.3 HCM Installation Warranty: Subjected to clause 3.4, the Standard Back-to-Back Installations sold on HCM website have a 5 Year Installation Warranty on Parts and Labour for individual’s domestic residential purchases only (not for builders or commercial purchases). Any pump equipment needed for the installation job will only have 1 year warranty.
3.4 HCM Installation Warranty does not cover the followings:
3.4.1 Faults incurred through lack of maintenance of parts. (e.g. drains, filters, etc.)
3.4.2 Any modifications or alternations to the air conditioner and its parts.
3.4.3 Damage of the air conditioner caused by negligence, ingress of any foreign matter or person, animal or plant or thereof, vandalism, accident, fire or force majeure. (e.g. pest damaging wires and parts, etc)
3.4.4 The air conditioner is in working condition and HCM technician couldn’t find any problem.
3.4.5 Damages due to nature disaster (weather related damages, e.g. hailstones, earthquakes, lighting strikes, etc)
3.4.6 A call out fee of $160 plus labour and parts cost will be applied if any of the above situations under clause 3.4 occur.

4. Returns & Refunds & Cancellations
4.1 Be sure of the air conditioners you need before confirming your order. If in doubt on the correct capacity of the air conditioning units for your requirements, please contact HCM for advice.
4.2 Subjected to clause 4.3, 10 day returns are offered on air conditioners (excluding installations) sold on HCM.
4.3 Provided you return the air conditioners within 10 days from the date of purchase and the air conditioners are in its original conditions and unopened, and with its original receipt/tax invoice, you will receive a refund less 15% for restocking fee.
4.4 We do not offer returns and refunds on the air conditioners that cannot be resold or opened.
4.5 You may cancel an order at any time prior to despatch of the air conditioners. Cancellations will incur a 5% administration fee.

5. Payment
5.1 When purchasing air conditioners through HCM, we accept payment via the following methods:
5.1.1 Cash (for pickup/self-collection of products only)
5.1.2 Direct Debit
5.1.3 Visa
5.1.4 Master Card

5.1.5 American Express
5.2 Using Visa, Master Card & American Express cards will have bank surcharge of 1.5-3%
5.3 All prices are inclusive of Australian Products and Services Tax (GST) where applicable.
5.4 HCM uses SSL Encryption. All payments made on the heatingcoolingmelbourne.com.au website are processed by the Commonwealth Bank (CommWeb) which is highly reliable and secure.